Q1: During the last months I have noticed changes in the approval process of my transactions, when I use my payment card for purchases from e-commerce companies in Greece and abroad. Why is this happening?
As of January 2021, the "Strong Customer Authentication" process was launched at a pan-European and national level. This is a mandatory process in order to protect the consumer when he/she carries out a card-based payment transaction with an e-commerce company in Greece or within the Single Economic Area (i.e. an trader-commerce company operating in a Member-State of the European Union, Norway, Iceland and Liechtenstein). As of 1st January 2021, the Single Economic Area does not include the United Kingdom, whose e-commerce companies are treated as third-country ones (such as, but not limited to, e-commerce companies in the USA, Australia, China, etc.)